REDBIRD – PRIVACY POLICY

1. Introduction
Welcome to Redbird (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our services and website (the “Services”).

By accessing or using Redbird, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect
a. Information You Provide Directly

  • Account Details: name, email, username, password, phone number

  • Profile & Preferences: photo, preferences, settings

  • Communications: messages, feedback, support inquiries

b. Automatically Collected Information

  • Device & Usage Data: IP address, browser type, OS, device identifiers, log data

  • Cookies & Tracking: cookies, web beacons, analytics tools

c. Third‑Party Sources

  • Social media info (when signing in via platforms like Facebook or Google)

  • Payment processors (e.g., Stripe, PayPal) providing billing information

  • Public or third-party data (e.g., for verification or fraud prevention)

3. How We Use Your Information
We process your information to:

  • Provide and maintain our Services

  • Manage your account, authentication, and personalization

  • Communicate with you (e.g., notifications, support, updates, text messages when consent is provided)

  • Process transactions and billing

  • Analyze service usage and improve performance

  • Send offers, newsletters (only with your explicit consent)

  • Prevent fraud and enhance security

  • Comply with legal obligations

4. Legal Bases for Processing (where applicable)

  • Consent: You’ve agreed to processing (e.g., newsletters, SMS notifications)

  • Performance of Contract: To fulfill our agreement with you

  • Compliance: Legal obligations we must meet

  • Legitimate Interests: Service improvement, fraud detection, communications (unless overridden by your preferences)

5. How We Share Your Information
a. Service Providers & Partners
We share data with vendors for hosting, payment processing, analytics, marketing, and customer support—who are contractually restricted to use your information only as needed. We do not sell, rent, or share your mobile number or SMS consent with third parties for marketing purposes.

b. Business Transfers
In reorganizations, mergers, or asset sales, user data may be transferred—typically under similar privacy commitments.

c. Legal Compliance
To comply with laws, respond to legal requests, protect rights, or prevent wrongdoing.

d. Your Choices
If you share content or interact publicly, others may see what you’ve shared in connection with your account.

6. Your Choices & Controls

  • Account Settings: Access, update, or correct information via your profile

  • Email & SMS Preferences: You may opt out of marketing emails or text messages at any time. To stop receiving texts, reply STOP. For help, reply HELP.

  • Cookies & Tracking: Manageable via browser settings or cookie banners

  • Third‑Party Auth: Revoke external access via social provider settings

  • Deletion: You can request account deletion—please allow reasonable time and backup limitations

7. Data Retention
We retain your data as long as your account is active or necessary to provide the Services. We may also retain data to comply with legal obligations, resolve disputes, or enforce agreements. Cached or archived copies may remain afterward.

8. Security
We use administrative, technical, and physical safeguards—such as encryption and secure servers—to protect your information. However, no method is 100% secure; please use strong passwords and keep them confidential.

9. Children’s Privacy
Our Services are not directed at children under 13 (or applicable local age). We do not knowingly collect data from minors. If a parent informs us that we have collected data from a child, we’ll delete it promptly.

10. International Users
We store and process data in the United States (and potentially other countries). If you're outside the U.S., your data may be transferred internationally under applicable laws with appropriate protections (e.g., standard contractual clauses).

11. Links to Other Sites
Our Services may link to third-party sites not covered by this policy. We’re not responsible for their privacy practices. We encourage you to review each site’s policy before sharing your data.

12. Changes to This Policy
We may update this Privacy Policy occasionally. If changes are material, we'll notify you via email or prominent notice before they take effect. Your continued use of the Services means you accept the updated policy.

13. Contact Us
If you have questions, concerns, or requests about this policy or your personal data, please contact us at: privacy@redbird.us